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Your computers and your network is a collection of complex machines and software, communicating simultaneously, performing trillions of calculations, using hundreds of parts and wires, and under constant assault by viruses and spyware and their own users.
Because of these and other factors (mostly human), your computers require regular computer service maintenance to keep the big problems away and maintain optimal performance. This program is often referred to as a computer maintenance contract, service level agreement, or computer network maintenance plan.
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SERVICE LEVEL AGREEMENT
PCLink offers immensely productive Service Level Agreements which ensure that our expert technical support is at your service when you need it. |
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 Technical support 24 /7 throughout the year
Visiting the Client’s site within one hour only after receiving the complaint
Maintenance at the Client’s site
Spare parts available at the Client’s site
All the spare parts are original
All the Support Engineers have MCSE and A+ certification
Unlimited Technical Support
Support MSDOS 6.22, Windows 3.11, Windows 95, Windows 2000 ,Windows xp and Vista
Support Windows NT 4.0, Windows Server 2000/2003 and Windows Server 2008
Support Novell Netware 3.11
Maintenance of Personal computers, laser printers, switches and routers
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Technical support during normal office hours (9 am -5pm)
Visiting the Client’s site within 2 hours only after receiving the complain
Maintenance at the Client’s site
All the spare parts are original
All the Support Engineers have MCSE and A+ certification
Supports Windows 2000 ,Windows xp and Windows Vista
Supports Windows Server 2000/2003 and Windows Server 2008
Maintenance of Personal computers, laser printers, switches and Routers |
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Technical support during normal office hours (9 am -5pm)
Visiting the client within 4 hours only after receiving the complaint
Maintenance at the Client’s site
All spare parts are original
All the Support Engineers have MCSE and A+ certification
Supports Windows 2000 ,Windows xp and Windows Vista
Supports Windows Server 2000/2003
Maintenance of Personal computers and laser printers |
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Technical support during normal office hours (9 am -5pm)
Visiting the client within 1 day only after receiving the complaint
Maintenance at the Client’s site
All the Support Engineers have MCSE and A+ certification
Supports Windows 2000 ,Windows xp and Windows Vista
Supports Windows Server 2000/2003
Maintenance of Personal computers |
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